Help & Contact
Placing an Order
Simply browse minimysterys.com and when you find a product you want to purchase, check the quantity is correct and adjust as desired, then click "add to cart" and a pop up will show it transferring to your shopping basket.
If the product has multiple options like different figures, simply select the name of the one you want, and it will turn pink. Then simply repeat the process above to choose all the products you want to buy.
Changing my Order
Unfortunately, once an order has been placed and payment taken, we cannot make any alterations. However, if you contact us at firstname.lastname@example.org we may be able to cancel your order so you can place another with the correct products and quantities.
Cancel an Order
If you place an order and wish to cancel it, please contact us immediately at email@example.com and we will try and ensure it is cancelled before dispatch, and fully refunded.
We do not issue invoices with parcels by default to reduce our paper usage. However, contact us at firstname.lastname@example.org and we will be able to issue you one via email.
Simply contact us at email@example.com and our friendly customer service will contact you as soon as possible to resolve your issues.
Orders are typically processed and dispatched with 1 working day, and standard shipping usually takes 2 - 3 working days, with expedited shipping taking between 1 - 2 working days.
We currently close during the weekend, so orders placed after 12pm on a Friday will not be dispatched until the following Monday.
All orders are fulling tracked and you’ll be able to see the status of your order at any point after dispatch.
If you’re tracking information hasn’t appeared yet, please wait a few hours for the it to be updated by the courier.
We offer a standard delivery service for £2.99 that offers fully tracked shipping, an expedited delivery service for £5.99 for fasting shipping, and alternative shipping with Royal Mail.
Not only do we offer delivery to the UK, but we are also happy to ship orders across the world, all with fully tracked shipping. Delivery starts from £13.
You may use a different shipping address to your billing address, simply ensure these details are changed during checkout.
Return an Order
If you would like to return an item for any reason, you have 30 days from the day of receipt to do so. To arrange a return, contact us at firstname.lastname@example.org
You will be responsible for any delivery fees incurred when returning unwanted items to us.
Return a Faulty Item
If you would like to return a faulty item to us, contact us at email@example.com
Delivery fees for returning faulty items will be covered by us, and we will send you a shipping label for its return.
If you have any questions contact us firstname.lastname@example.org or use the contact form below.
We will usually be available between 9am - 5pm Monday to Friday, except during holidays.